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Substitution Policy
We strive
to deliver high-quality gifts. To make sure your gift
meets these expectations and arrives on time, we may
need to occasionally substitute items that are no longer
available, such as a basket, plush or food item, with an
item of equal or greater value. In making substitutions,
we take great care to ensure that we exceed your
expectations and that you and your gift recipient will
be pleased with the quality and presentation of the
gift.
Return Policy
While
customer satisfaction is very important to us, ALL SALES
ARE FINAL. In the event that your package is lost,
damaged, or returned to us, we will refund the cost of
the basket (less any shipping fees), at your request.
Items that are returned to us, either for lack of
correct shipping address, or recipient refusal can be
re-shipped at extra shipping fees. Packages that are
forwarded via UPS due to incorrect shipping address
will incur a $10.00 address correction fee per address.
Thank you
again for choosing Rosa's Gift Baskets.
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